On this site, ALL PAGES are secure and cannot be pirated or cannot be the target of malware. Then, we took the services of the world leader in website protection DigiCert, which keeps watching every second on all the data that pass through this site. Right, it's there, it's watching, and it makes sure nobody tries to hack the system. And finally, regarding the regulation, we use Paypal and Stripe who are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on SmartGear Factory is 100% safe and secure.
We answer emails between 1 & 2 business days.
Our friendly and well-trained customer service team is at your service.
Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as pleasant as possible.
Our main operations are carried in France, European Union, accompanied by our Support Center in US and Warehouses in US and Asia.
As we already apply discounts and make bundles for our customers, sometimes if a product has already a bundle applied, the discount code will not work as they don't cumulate with other promotional offers.
Thank you for your understanding!We offer safe shopping and accept payment via credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Our payment provider is Stripe, a 100% secure payment gateway, used by companies like Apple, Facebook, Twitter.
Shipping rates for orders placed from a US address are $4.95 and $5.95 for all other international addresses, after discounts and coupon codes have been applied.
We do propose a FREE Shipping Worldwide please read the Shipping GuideYes, please find the countries we ship to:
United States, United Kingdom, Canada, Australia, New Zealand, Mexico, Singapore, Malaysia, Taïwan, France, Germany, Belgium, Luxembourg, Spain, Ireland, Netherlands, Sweden, Norway, Finland, Italy, Austria, Poland, Greece.
Most orders shipped by Standard Shipping arrive within 9-21 business days of the shipping date, however, it can take up to 35 business days for the orders to arrive. This can also be affected by the availability of the items in our warehouses.
Due to high demand of some of our products, sometimes it will be shipped from our overseas warehouses directly to you. In the rare event of a custom charge, this will be the responsibility of the customer. SmartGear Factory is not responsible for any delay, damage, or additional fees, imposed by customs.
If you don't pay these local/import custom duties or taxes, then the Product could be returned to SmartGear Factory or possibly destroyed if it is too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any laws in any such country.
All orders ship within 3 business days of purchase. You will receive notification of shipment within 3 to 5 days of shipment. If you have not received notification of shipment within one week of your purchase, please contact us.
Your order is being processed and the order's tracking number is pending. We usually fulfil the orders and send our customers the tracking number when the order's tracking number is submitted to the Postal System, which takes 5-7 days after the order is already shipped.
That means your order has been shipped.
Please check your order's tracking for more information.
If the problem remains please email us: support@smartgearfactory.com
We provide the order's tracking code to the email that you filled down when placing your order. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
Please contact us: support@smartgearfactory.com and we will quickly solve this issue.
We use Parcel Perform tracking system to track our customers orders, so whenever the tracking information is updated, you should receive an email.
Please note that we are only able to make a change on your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us within 24h after placing your order to arrange an order change.
You can do this by emailing support@smartgearfactory.com with your order number as the subject.
You must contact us within 1 business day of placing the order to arrange an address change.
You can do this by emailing support@smartgearfactory.com with your order number as the subject.
Please contact us at support@smartgearfactory.com and provide us with your order number. If we’re at fault, you can send us back the items and we’ll send you out the correct items at our cost (or issue a refund).
We want to make your life easier.
Please contact us at support@smartgearfactory.com and our team will help you out!
If you are shipping an item over $75, you should consider using a trackable shiping service or purchasing shipping insurance. We don't guarantee that we will receive your return item.
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Refunds will be credited in your original form of payment or store credit. If you paid via credit or debit cards, refunds will be sent to the card-issuing bank withing 7-10 business days of receipt of the returned items or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
