Frequently Asked Questions

This site is 100% secure and meets the security standards for transactions like any E-commerce site. The site you visit is on a server in HTTPS (the small green padlock that is on the left side of the URL of this page is there to remind you). Most sites only secure their "shopping basket" and everything related to the payment of orders.

On this site, ALL PAGES are secure and cannot be pirated or cannot be the target of malware. Then, we took the services of the world leader in website protection DigiCert, which keeps watching every second on all the data that pass through this site. Right, it's there, it's watching, and it makes sure nobody tries to hack the system. And finally, regarding the regulation, we use Paypal and Stripe who are the references in terms of security of transactions on the Internet. In summary, walking around and ordering on SmartGear Factory is 100% safe and secure. 

We answer emails between 1 & 2 business days. 

Our friendly and well-trained customer service team is at your service.

Please remember we will always work hard to process your order as fast as possible and our customer service team will keep you as updated as possible to make your purchasing process as pleasant as possible.

Our main operations are carried in France, European Union, accompanied by our Support Center in US and Warehouses in US and Asia.